Frequently asked questions

Will it run on Windows 7?
Update to the latest version?
Menus no longer work properly?
How do I create a backup of my data?
Error message “System database is either invalid, ...”
Error message “The .Net Data OLE DB Provider...”
Error message “You may not have 128-bit encryption...”
Error message “Access to the path “C:\Programme\...”

Will KnowHowDB run on Windows 7?

KnowHowDB can be run on Windows 7 with no limitations.

Update to the latest version?

Update from version 4.1.5 to a higher version

This version no longer needs to be uninstalled. The new application can simply be installed over the old version.

Update from version 4.1.x to version 4.1.5 or higher

Uninstall application via Control panel (Start – Settings – Control panel – Software) and install new application.

Update from version 3.6 or lower to version 4.1 or higher

Install the new version of KnowHowDB. The complete KnowHowDB.khd file can then be imported. Leave the existing version installed, until you have transferred all the data. It is possible to operate an older version and a newer version at the same time.

Install new version
Select the “Import entry...” menu
Select KnowHowDB (*.khd)
Select the path for the old database
Next...
Select the entries to be imported
Click on the Import icon

IMPORTANT: The user groups settings are not transferred from the older version!

Why do the menus no longer work after selecting “Print...” or “Insert picture”?

After a Windows dialogue box has been opened from KnowHowDB, such as “Print...” or “Insert picture...”, the menus no longer work.

Please check whether “Security Update for Microsoft .Net Framework 2.0 (KB928365)” is installed. Proceed as follows:

Click on Start – Settings – Control panel
Double-click on Software
Select the option “Updates anzeigen” (English: “Display updates”)
This update should be visible underneath “Microsoft .Net Framework 2.0”.

If this security update is not present, please download and install this Update from our website.

How do I create a backup of my data?

Click on the Tools menu – Environments – Create Backup.

Error message “System database is either invalid, ...”

On startup, the following error message is displayed “System database is either invalid, in use or corrupt. Please select a valid database and restart”.

Please install the current version of MDAC 2.8.

Error message “The .Net Data OLE DB Provider...”

On startup, the following error message is displayed “The .Net Data OLE DB Provider (System.Data.EleDb) requires Microsoft Data Access Components (MDAC) version 2.6 or later...”.

Please install the current version of MDAC 2.8.

Error message “You may not have 128-bit encryption...

On startup, the following error message is displayed; “You may not have 128-bit encryption on your system.”

Microsoft Internet Explorer 5.01 or higher (min. version 5.5 recommended) and 128-bit encryption are required. You can check whether you have these in Internet Explorer (click on ? in the menu, and then on Info).

Please install the current version of Microsoft Internet Explorer 6.0

Error message “Access to the path “C:\Programme\...”

On startup, the following error message is displayed “Access to the path “C:\Programme\KnowHowDB\Config.xml” is denied””.

The Windows user is not authorised to modify the file “Config.xml”. It must be possible for all users to modify this file.
In the Windows Start menu, click on “Start-Settings-Control panel-Folder options”
On the “View” tab, deactivate the “Use simple file sharing” option
In Windows Explorer select the folder “KnowHowDB vx” in the installations directory and right-click on “Properties”
Select the “Security” tab
Select the relevant user (main user, for example).

Select the control box “Full control” so that this user is granted full access.